Caroline Bishop
Feb 23, 2026 21:36
Manus releases 30-minute tutorial for constructing AI e-mail assist brokers with out coding, getting into a market projected to hit $53.3B by 2034.
Manus has launched a step-by-step tutorial enabling small enterprise homeowners to construct AI-powered buyer assist brokers that combine instantly with Gmail—no coding required. The corporate claims the whole setup takes half-hour.
The timing issues. AI-driven buyer assist brokers signify one in every of tech’s fastest-growing segments, with market projections exhibiting progress from $2.5 billion in 2024 to $53.3 billion by 2034—a 35.8% compound annual progress charge.
How the System Works
The Manus agent operates on a draft-and-approve mannequin slightly than full automation. Twice each day, the AI checks a linked Gmail inbox for assist emails, consults a user-uploaded data base, then drafts responses matching the enterprise’s tone. Crucially, people retain last approval—every response requires a single click on earlier than sending.
This hybrid strategy addresses a rising trade concern. Gartner just lately predicted that half of firms reducing employees for AI by 2026 will rehire by 2027, suggesting pure automation is not delivering as promised. Buyer tolerance for “half-working automation” stays low, pushing distributors towards augmentation slightly than substitute fashions.
The Productiveness Math
Analysis from late 2025 signifies AI e-mail brokers can deal with roughly 80% of routine inquiries whereas reducing response occasions by half. Productiveness features of 25-30% are typical when automating analysis and follow-up duties.
However there is a catch. Current trade evaluation suggests value financial savings should not be the first motivation anymore. The main target has shifted towards lowering cognitive workload and guaranteeing reliability—metrics more durable to quantify however arguably extra beneficial for buyer retention.
Aggressive Panorama
Manus enters a crowded discipline. Established gamers embody Zendesk AI E-mail Assist, Intercom’s Fin, Yellow.ai, and varied no-code platforms like Appy Pie Brokers and MindStudio. Most provide related visible builders and CRM integrations with Salesforce, HubSpot, and normal helpdesk software program.
What distinguishes Manus is the “vibecoding” angle—the corporate constructed the tutorial web site itself utilizing its personal platform, positioning the e-mail agent as a gateway to broader automation initiatives like stock monitoring or gross sales reporting.
What’s Subsequent
The draft-and-approve mannequin represents a smart entry level for companies cautious of totally autonomous buyer communication. Whether or not Manus can differentiate itself in an more and more commoditized market stays the open query. For small enterprise homeowners drowning in assist tickets, the 30-minute setup time at the least lowers the barrier to discovering out.
Picture supply: Shutterstock
